Countries of Destination
We DO ship sealed Truffles and Growkits to most countries in the World. We do NOT ship to Belarus, Egypt, Indonesia, Iran, Philippines, Russia, Singapore (& some other countries that have armed conflicts, such as Syria). Yes, we ship to Canada, Australia and UK!
Transport Methods Track & Trace
Track & trace courier delivery is possibe to most countries. You will receive tracking updates in your inbox, and you can call the shipping company if you want to make an appointment at a certain time or place. It is more secure than Basic (untracked) shipping. It costs a bit more, but the shipping speed & service will be better. For every country we have a different courier, the best one will be picked by our distribution center.
To some countries we offer Basic (untracked) shipping. That service has no track & trace, but is usually cheaper. The transit time of Basic is usually a bit longer. By default all parcels will be sent via track & trace, but to some countries you may choose Basic (untracked) shipping.
From our place to yours. Inside Europe the transit time is usually between 2 and 6 days. Outside Europe it usually takes longer; between 4 and 14 days.
Stealth like a Klingon. We pack our products in a discreet way. No mention of our company or our products is mentioned on the outside of the package. Only the shipping address you typed in our webshop.
How can I pay for my order?
Once you have placed an order in our webshop, you will receive an email on how to pay. Please read carefully and follow the steps.
When will I receive payment conformation?
Once you’ve made a payment, it takes a few days before the payment is cleared and visible in our bank account. Once we see the payment and administer it, you will receive a payment confirmation email.
How discreet is the packaging?
We ship our products in discreet plain envelopes/boxes, with no mention of any ‘magic’ contents. NO logo’s, NO Wholecelium business names, NO manuals, etc. You can not feel from the outside what is in the package. It is hard material. We tape it so that it’s not easy to open. But, not too much tape, so it won’t look as if someone really did his best to make sure no one can open it . We never send any invoices with the packages. Invoices are only via email.